Privacy Policy

The personal information we gather and maintain might encompass the following: 

• Information you supply when completing the signup form on our Platform, along with any supplementary details you subsequently provide through the Platform or via email correspondence (including but not limited to given name and surname, birth date, email contact, and telephone information). 
• Exchanges between yourself and our organisation through the Platform, email, messaging systems, or alternative communication methods. 
• The entire record of financial activities linked to your user account, regardless of whether they were performed via the Platform or through different communication channels. 
• Sign-in and connectivity information, including traffic patterns, geographical location data, web browser/device specifications, network interactions, system logs, and other associated information retained in our database. 
• Paperwork and supporting materials we might reasonably ask for paperwork and supporting materials to authenticate your account, confirm deposits or withdrawals, and perform anti-fraud verification (either on our own initiative or as mandated by regulations). This could include digital copies of identification documents, payment confirmations, financial statements, and similar items. 
• Involvement in questionnaires or other customer feedback programmes that we may periodically implement.

To ensure quality service provision, processing your personal details is necessary for these specific functions:

• Financial Operations: Managing your wagers and monetary transactions, including credit card activities and internet-based payment platforms.
• Service Delivery: Offering gaming experiences and additional requested features accessible through our Platform.
• User Assistance: Providing help with account setup and administration.
• Identity Confirmation: Performing personal identification verification and other essential validation procedures.
• Promotional Messaging: Distributing marketing materials and advertisements from our commercial partners and associates with your express permission.
• Regulatory Adherence: Meeting statutory requirements, including anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.
• Payment Surveillance: Examining transactions to combat fraud, deliberate postponements, money laundering, and additional unlawful or unusual betting practices.
• Market Research: Evaluating industry patterns and client requirements to improve service quality. Survey participation remains optional, with withdrawal possible at any moment.
• Analytics and Metrics: Conducting research and numerical assessment of combined information to enhance user satisfaction.

Your contact information, specifically electronic mail addresses and telephone numbers, may be used by us to deliver promotional communications regarding our offerings, benefits, and special deals, including those offered by our affiliated organisations and technology vendors. Should you wish to discontinue receiving such communications, you have the option to unsubscribe by reaching out to our support team through electronic correspondence. 

Furthermore, when you claim a reward from any competition, you grant permission for the utilisation of your official name and/or personal identifier in promotional materials with no additional payment, except where such usage is restricted by legal regulations.

Your personal information is gathered only with your explicit awareness and permission. Nevertheless, certain data may be automatically collected during your engagement with our platforms. We also acquire information through legitimate channels from digital merchants and service partners, including organisations that help prevent fraudulent activities. Additionally, external service entities might be utilised to handle your web-based purchases and oversee genuine game materials.

Please be confident that your personal information is protected with stringent measures in line with our Privacy Guidelines. Your details will be shared with external parties exclusively as specified in the Privacy Guidelines, and we are dedicated to verifying that our contracts with external service partners properly protect your personal information.

Information Distribution Policy: Your personal information is never traded or leased to others. However, we may share your information when legally compelled to do so through official channels such as governmental orders, judicial demands, or similar authorised processes.

Security-Related Sharing: When essential to safeguarding the rightful concerns of our Organisation, its clientele, or additional stakeholders, we may distribute your personal details to regulatory bodies or enforcement authorities.

Scenarios Permitting External Information Sharing:

• Statutory Obligations: When information release is required by applicable legislation.
• Transaction Facilitation: To enable monetary exchanges with financial processors following their confidentiality guidelines, including those handled by entities such as Wirecard Bank AG.
• Legal Framework Adherence: To satisfy our statutory and administrative responsibilities to licencing and governing bodies across different jurisdictions.
• Security Enforcement: When necessary to defend the Organisation, its customers, or other parties, examine potential deception or address governmental enquiries.
• Promotional Activities: With advertising partners who require access to fulfil their contractual responsibilities.
• Prior Authorisation: To any additional third party where you have provided clear prior permission.
• External Processing Support: For handling specific information through outside service providers that assist our Platform's functionality, including hosting, administration, promotional efforts, statistical evaluation, enhancements, and communication newsletters.
• Community Platform Integration: Our digital properties may incorporate features such as sharing buttons provided by external social networks whose information-handling practices are governed by their respective privacy statements.
• Organisational Restructuring: During mergers, acquisitions, or asset transfers, personal information might be included in the conveyed assets. We commit to alerting our customers via electronic communication before any such transfer as part of our transparency commitment under our Privacy Guidelines.
• Third-Party Connections: Please note that our website may contain pathways to external websites not under our control, and we cannot be held responsible for the privacy practices or content presented on these independent platforms.

This framework ensures that all management and transmission of personal information complies with relevant data protection regulations, maintaining clarity and security throughout all procedures.

Both you and the Gaming Platform maintain the ability to close your account at any time, according to our Service Agreement. After your account has been deactivated, we must preserve your personal information as required by applicable legislation. Such data is kept solely for access by authorised regulatory bodies when solicited to aid in enquiries concerning fiscal activities, taxation obligations, deceptive practices, illicit fund transfers, or additional unlawful behaviours.

Kindly note that under financial security protocols established within regulatory frameworks of EU territories, we are obligated to store user information throughout the lifespan of your membership and for at least five years after your final activity or account termination. As a result, we cannot fulfil requests to delete your information until this time frame has concluded.

After your account termination, we will safely store your private information as legally mandated and only permit access when legally obligated to respond to official investigations concerning monetary records, tax documentation, deception, financial crimes, or additional unlawful conduct. We pledge to rigorously follow information safeguarding protocols while gathering and handling your confidential details for account administration purposes. We implement all sensible security measures to guarantee your sensitive information remains protected and is handled with complete respect for your confidentiality, consistent with industry guidelines and applicable regulations.

When you browse our Platform, we automatically gather certain information, including your IP address, browser specifications, and the website that referred you. This collection process is performed in conjunction with our service providers and affiliates, who may also supply us with visitor demographic information and preference data. 

We employ cookies and comparable monitoring tools to collect essential information that enhances your browsing experience and our support services. The cookies we implement include: 

• Essential Cookies: These are critical for core website operations and features, including account authentication. 
• Performance Cookies: These assist us in understanding user navigation patterns, storing information such as language preferences or regional settings to enhance your browsing journey. 
• Marketing Cookies: Deployed to assess content marketing efficiency, these are administered by our business associates who monitor visitor behaviour and assess promotional campaign performance. 

Please be aware that while personal identifiers such as your name and email are not shared with our partners, except through advertising cookie processing, your information could potentially be combined with additional data held by other service providers, governed by their respective privacy statements. 

Additionally, various external services place cookies on our Platform to improve navigation features, monitor user engagement, evaluate website effectiveness, and measure the success of our marketing initiatives. 

Most internet browsers are set to accept cookies by default. You can adjust your browser configuration to reject or remove cookies, though this may limit your access to certain features of our Platform, and we typically recommend against such changes to maintain complete functionality.