Terms & Conditions

2.1 Prior to engaging with our offerings or utilising our platform, it is mandatory to set a gaming profile on our official Platform.

2.2 There are multiple methods to establish your profile:

• by selecting the Sign-Up button and adhering to the guided steps displayed;
• by utilising additional registration options our Gaming Platform occasionally makes available.

2.3 The administration of your profile will be handled by our Gaming Platform, an associated partner, or a separate entity with whom you've established a contractual agreement.

2.4 During enrolment, you are required to submit precise personal information, encompassing your first name, last name, and birth date, along with communication details, including residential address, telephone number, and email contact information, while maintaining current and accurate data at all times.

2.5 Our finance department reserves the right to temporarily postpone fulfilling payout requests pending supplementary identity confirmation.

2.6 In establishing your profile, you certify and acknowledge the following conditions:

• You comprehend and consent to the inherent financial risks associated with engaging with the platform's offerings;
• You have attained a minimum age of 18 years or surpassed the legally mandated age for wagering activities within your geographical region;
• Wagering activities are legally permissible within your territorial boundaries;
• You possess legal capacity to form binding agreements according to regulations governing your locality;
• You face no prohibitions or restrictions from participating in betting activities;
• Your profile has never experienced prior termination due to collusion, deception, unlawful conduct, breach of Agreement Provisions, or violation of Responsible Wagering protocols.

2.6.1 As protection against fraudulent activity and to enhance transactional security, our Gaming Platform implements thorough identity validation and payment verification procedures:

• Profile holders must fulfil verification requirements prior to initiating fund withdrawals. This process can be completed by submitting required documentation through our platform interface or by communicating with our support team via electronic mail.
• All supporting documentation must be submitted within a period of 30 (thirty) consecutive calendar days commencing from your withdrawal application date. Should verification remain incomplete beyond this designated timeframe, accumulated winnings will be forfeited, and your profile will be permanently deactivated due to verification failure.
• The verification review process may extend to 72 hours following the reception of all required documentation, operating during business hours from Monday through Friday, 09:00-18:00 (GMT+3).

2.7 Under certain circumstances, our Gaming Platform's Security Division maintains the authorisation to request visual confirmation from members through Skype video conferencing:

The member must fulfil the video identification protocol by connecting via Skype at a mutually arranged time with our Security Division representative, with options for rescheduling permitted up to 3 instances for circumstances beyond the member's control. Until this requirement is satisfied, Platform Management retains the authority to suspend account access. Members cannot decline participation in Skype Video Verification. Any refusal to complete this visual verification process will be categorised as verification non-compliance, resulting in the forfeiture of all accumulated winnings and irreversible account termination without reinstatement possibilities.

2.8 During profile establishment, all submitted personal information must be factual and maintained current when applicable. Multiple profile creation is strictly prohibited; each individual is limited to a single profile. Profile creation on behalf of another individual, relative, household member, shared residence (postal or digital address), email account, or electronic device is forbidden. Any additional profiles beyond your primary profile are classified as duplicate registrations, and our Gaming Platform maintains the right to immediately restrict access to all such profiles without prior notification.

If a duplicate profile is identified:

• Any promotional credits, complimentary game rounds, and monetary gains obtained through such duplicate profiles will be invalidated.
• The Organisation preserves the authority to reclaim funds deposited into duplicate profiles. Both your primary and any secondary profiles may be utilised for deposit retention purposes.

2.9 Concerning wagering regulations, substantial variations exist between territorial jurisdictions. Verifying the legality of digital betting activities within your geographical location is essential prior to profile creation. The following territories maintain restrictions on digital wagering activities, consequently prohibiting residents from establishing profiles: Turkey, Russian Federation, Belarus, UK, USA, Netherlands, Ukraine (including temporarily occupied territories), Slovakia, Belgium, Lithuania, Curacao, Aruba, Sint Maarten, Singapore, Afghanistan, Iran, Iraq, Israel, Republic of Moldova, Romania, France, Bulgaria, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, Cyprus, Georgia, India, Indonesia, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Malaysia, Maldives, Mongolia, Myanmar, Nepal, North Korea, Oman, Pakistan, Palestine, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Syria, Taiwan, Tajikistan, Thailand, Timor-Leste, Turkey, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen, Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cabo Verde, Cameroon, Central African Republic, Chad, Comoros, Congo, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Ivory Coast, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, São Tomé and Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sudan, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe, Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Uruguay, Venezuela. Our Gaming Platform maintains the authority to deactivate any profile established by inhabitants of these territories and to nullify any financial contributions and wagers linked to such profiles.

2.10 Various gaming suppliers might enforce limitations that block access to their products in particular regions. Reviewing the appropriate gaming supplier's conditions is crucial to comprehending any such limitations that could affect your geographical area.

2.11 As an example, NetEnt prohibits the distribution of its gambling offerings to businesses functioning in specific territories without appropriate licencing. These prohibited territories encompass Belgium, Bulgaria, Colombia, Croatia, the Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Sweden, Switzerland, the United Kingdom, and the United States of America.

2.12 Furthermore, every NetEnt gambling offering is banned in the subsequent regions: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.

2.13 Supplementary constraints govern NetEnt trademarked offerings in designated areas outside the exclusion catalogue: 

• The "Planet of the Apes" Slot Game cannot be provided in Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, and Ukraine. 
• The "Vikings" Slot Game is unavailable in Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, and the United States of America. 
• The “Narcos" Slot Game is inaccessible in Indonesia and South Korea. 
• The "Street Fighter" Digital Reel Game is prohibited in Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Colombia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela. 
• The "Fashion TV" Slot Game may not be accessible in Cuba, Jordan, Turkey, and Saudi Arabia. 
• The "Universal Monsters" (Dracula, Creature from the Black Lagoon, Phantom's Curse, and The Invisible Man) are exclusively available in select regions comprising Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, the Netherlands, and North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey, Ukraine.

3.1 The Casino reserves the right, at its sole discretion, to: 

• Deny any individual's application to establish an account; 
• Deactivate an existing profile without prior notification; 
• Decline deposits without offering explanations; 
• Demand additional documentation at any point to verify the identity of a profile owner. 
• Suspend the profile until the required documents are furnished; 
• Restrict or terminate service access and reclaim funds from the player's balance if identical payment credentials are discovered on another profile; 
• Administer client funds in accordance with recognized financial stewardship principles; 
• Deactivate an account, reclaim funds, or dismiss appeals if a profile owner directly or indirectly violated the Casino's operational policies published on the Platform or is detected or suspected of conducting illicit activities; 
• Restrict or terminate access to particular or all games, incentives, prize contests, or other offerings, if reasonable grounds exist to believe that an account is being utilized, has been utilized, or will be utilized for fraudulent or other unlawful purposes; 
• Restrict or terminate service access, reclaim funds if evidence suggests a user is manipulating or attempting to compromise (in any manner) the clientele or the software; 
• Restrict or terminate Platform access if evidence suggests a user is employing computational intelligence to participate on the Platform or attempting to collaborate with another participant or participant group. By registering on the Platform, a user agrees to participate according to fair gameplay principles; failure to comply creates an unjustifiable advantage over other participants; 
• Promptly restrict or terminate the Account Holder's participation in the Services, forfeit, or reclaim available account funds if the Account Holder is discovered cheating or if administration reasonably believes the Account Holder has employed a system (including devices, automated programmes, computers, software, or any automated solution) designed to circumvent or capable of circumventing the Client Application and/or Software. 

3.2 The Casino guarantees: 

• Secure and appropriate management of client assets; 
• Collection, retention, and handling of personal information in compliance with Data Protection Regulations; 
• Maintenance of client funds in a dedicated banking facility. 

3.3 The Casino does not operate as a financial institution and applies no interest to registered participant accounts. 

3.4 Participants are prohibited from creating multiple profiles; only a single account per individual is permitted. Should this regulation be violated, the Casino reserves the authority to restrict and/or remove duplicate profiles, reclaim, or redirect all assets to the primary account. Any promotional benefits connected to duplicate profiles will be forfeited. 

3.5 It is forbidden to disclose your account credentials to unauthorised parties, transfer or relinquish access to your account, or acquire access to another individual's account. 

3.6 The transfer of assets between different accounts is strictly forbidden.

4.1 A user profile is deemed dormant when it experiences no activity for a period exceeding 12 consecutive months. 

4.2 The Gaming Platform reserves the authority to deactivate or terminate profiles when: 

• A user account registers no financial transactions for a continuous 12-month period (such accounts are classified as dormant). Should your profile enter dormancy status with communication attempts remaining unanswered, the Organisation retains the right to eliminate your account;
• The administration has attempted to establish contact with the proprietor of a dormant account without receiving any response or the necessary withdrawal instructions. 

4.3 In situations where your profile has been restricted or removed while containing a positive balance, you must communicate with us via electronic mail and, if required, furnish comprehensive information to resolve any issues pertaining to the extraction of your remaining monetary assets. 

4.4 The Casino is entitled to impose a monthly administrative charge of 5 EUR (or its equivalent value in alternative currencies) for the maintenance of dormant profiles. 

4.5 Any monetary credit residing in a dormant account that was received through reward programmes will be immediately nullified.

5.1 In accordance with relevant legislation, regulatory frameworks, policies, and stipulations outlined in the General Terms and Conditions, without compromising the Company's position, the Casino maintains the authority to temporarily restrict account access for the duration necessary to examine and resolve payment dispute claims.

5.2 Following the receipt of a payment reversal claim, the Casino will contact the account holder via their registered email address. This communication aims to verify the account holder's identity and confirm the financial methods used for deposits or withdrawals. Should the account holder fail to authenticate their identity and payment methods after receiving this notification, the Casino will issue two additional communications to the registered email address. An administrative fee of 50 EUR will be subtracted from the refundable amount for each notification delivered.

5.3 In circumstances where a payment dispute investigation results in account restriction and the player: has not accessed their account for a continuous period of 6 months, has neglected to verify their identity, payment instruments, and information required for returning unused balances, the Casino reserves the right to claim the remaining funds from the dormant account for its own benefit.

6.1 Account holders bear complete responsibility for any and all actions performed through their accounts, including game participation. All Platform features and Games are delivered on an "as is" basis with no guarantees, either stated or implied. 

6.2 The Company, along with its management, staff, affiliates, and vendors: 

• cannot assure that the software or Platform will satisfy your requirements or be suitable for specific objectives; 
• provide no assurance that the Software and Platform will operate without defects; 
• make no commitment regarding constant or seamless availability of the Platform and Games; 
• accept no responsibility for any damages, expenditures, losses, or costs—whether they be direct, indirect, consequential, incidental, special, or otherwise—resulting from your Platform usage or Game involvement.

7.1 We maintain the authority to update or revise these T&Cs and all offerings accessible via our Platform at any time. By using our services, you understand and consent that any modifications or enhancements posted on our Platform take effect without delay. Users are obligated to remain aware of the latest T&Cs. 

7.2 Ongoing utilisation of our Platform's offerings after such revisions constitutes your agreement to these modified T&Cs. Should you find the revisions unacceptable, you are required to discontinue access to our Platform.